Refund policy

At AUREVA, we are committed to providing premium skincare products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, products must:

  • Be unused and unopened
  • Be in their original packaging
  • Be in resalable condition
  • Include proof of purchase or order confirmation

For hygiene and safety reasons, we are unable to accept returns of products that have been opened, used, tampered with, or damaged after delivery.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Upon verification, we will arrange a replacement, store credit, or full refund at no additional cost to you.

How to Request a Return

To initiate a return, please contact us at:

Email: support@aureva.com

Include your order number and reason for the return. We will provide instructions for returning your item.

Returns sent without prior approval may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used skincare products
  • Gift cards
  • Promotional or clearance items marked as final sale
  • Products damaged through misuse or improper storage

Order Cancellations

Orders may be cancelled before they have been processed and shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions regarding this policy, please contact us:

AUREVA Customer Support
Email: support@helloaureva.com

We are always happy to assist you and ensure you have the best experience with AUREVA.